Planned Improvements

Planned Maintenance

Planned maintenance is major improvement work that we carry out on a group basis for example to specified groups or types of properties or to a whole neighbourhood or area.   Planned maintenance schemes can cover the installation of central heating, new kitchens and bathrooms, replacement windows and doors, and major repairs to roofs and chimneys.  Such schemes help us to reduce costs and let is carry out more improvements overall.  Find out whats happening in 2009/10 by clicking here.

Service Standards - Planned Maintenance

We will...

• Give you as much notice as possible if we plan to do any major work to your home or your neighbours' homes
• Tell you how the proposed work will affect you as an individual 
• Try to give you choices where technically possible for example choice of colour scheme, design 
• Tell you when the work will start and how long it will take
• Issue you with relevant details regarding each contract including the  contractor's details and telephone number
• Be available to deal with your queries or problems associated with the planned works
• Inspect all works carried out to your home once completed
• Ask how satisfied you are with completed works and act upon your comments whenever possible
• Tell you what major works we have completed each year through the newsletter