Our Performance

We are pleased to be able to tell you about our strong performance for the company during 08/09.  We have seen performance improvements across a number of key areas including our repairs service, homelessness prevention and a significant increase in levels of satisfaction across the neighbourhoods we manage.  On top of all of this , we achieved our rent collection target and continue to ensure that all of your homes remained at the Decent Homes Standard.

Our key performance information for 2008/9

• We took an average of 16.4 days to turn around empty properties
• We let 399 properties using Home-Options acoss the High Peak
• 94.75% repairs appointments were made and kept
• 215 disabled adaptions completed
• The number of tenants involved with local action groups rose dramatically to over 230 people! Almost four times the amount during 07/08
• We recieved 256 compliments and 113 complaints
• Our Carelink wardens attended almost 4000 emergency calls
• 97% of all responsive repairs were completed within target times
• We reduced the number of families in temporary accommodation by a further 20% compared to last year
• We collected 98.6% of rental income
• We invested over £2 million in your homes
• We completed 13,648 repairs to properties