Our Performance
We are pleased to be able to tell you about our strong performance for the company during 08/09. We have seen performance improvements across a number of key areas including our repairs service, homelessness prevention and a significant increase in levels of satisfaction across the neighbourhoods we manage. On top of all of this , we achieved our rent collection target and continue to ensure that all of your homes remained at the Decent Homes Standard.
Our key performance information for 2008/9
- We took an average of 16.4 days to turn around empty properties
- We let 399 properties using Home-Options acoss the High Peak
- 94.75% repairs appointments were made and kept
- 215 disabled adaptions completed
- The number of tenants involved with local action groups rose dramatically to over 230 people! Almost four times the amount during 07/08
- We recieved 256 compliments and 113 complaints
- Our Carelink wardens attended almost 4000 emergency calls
- 97% of all responsive repairs were completed within target times
- We reduced the number of families in temporary accommodation by a further 20% compared to last year
- We collected 98.6% of rental income
- We invested over £2 million in your homes
- We completed 13,648 repairs to properties



