Gas Safety Checks

Gas Safety 
If you smell gas…

• Turn the gas supply off at the meter
• Open the windows and doors to get rid of the gas
• Phone National Grid (formally Transco) immediately free on 0800 111 999
• Do not smoke or use matches or cigarette lighters
• Do not turn lights or electrical switches on or off
• Do not try to solve the problem yourself

Please note that you must not use oil, paraffin or gas cylinder heaters in your home.

Servicing of Gas Heating Equipment

As your landlord, we have a legal duty to carry out an annual gas safety check and maintain the gas appliances we have fitted to your home.  This annual check is free of charge and can be arranged for a time which suits you, morning or afternoon appointments are available, and in some cases we can arrange evening or weekend appointments.

By law any gas work which is carried out in your home must be undertaken by a qualified engineer who is registered with Gas Safe.  It is extremely important to keep your annual gas safety check appointment and to allow Liberty engineers into your home to carry out this work.

The Process

A few months before your annual service is needed, Liberty will write to you with an appointment to carry out this work, please do not ignore this letter.  If for any reason you can not keep the appointment, please contact Liberty on 03303 335 772, or us in 0845 129 8075 as soon as possible to re-arrange your appointment.

What happens if the appointment is missed?

If the engineer calls at your home and is unable to gain access to your home, a card will be left stating that it was not possible to carry out the service.  In this event a new appointment will be allocated and you will be sent a letter with your new appointment date.

If you do not provide access into your home for the annual gas safety chack to be carried out, HPCH as your landlord may start legal proceedings and serve an injunction against you to enter your property, or ultimately you may be evicted from your home.

What happens during the safety check?

All Liberty engineers are required to attend properties in a company branded vehicle and company uniform, as well as to intriduce themselves and present identification upon arrival.  The safety check consists of servicing and maintaining all of the gas heating appliances provided by us, this includes the central heating boiler and the gas fire if there is one installed.  The engineer will carry out a visual check of the appliances and test for any gas leaks and then service any appliances in the property,  This should take approximately 45 minutes.

Once the service is complete, you will be asked to sign a ''Landlords Gas Safety Record'' certificate and you will be provided with a copy of this certificate; please make sure you keep this in a safe place. 

Why have a safety check?

The safety check ensures that your gas appliances are working correctly and efficiently. Another reason to have the safety check is for the well being of you and your family, without an annual service carbon monoxide can be produced, which can cause serious illness and in extreme cases can be fatal. Keep you and your family safe and please let us in.