Customer Care
We aim to provide a high standard of service whenever you contact us.
Customer feedback is important to us...it helps us to see what you think we are good at and also what you think we could do better at. We have our customer service standards which we work hard to meet and we also recieve lots of compliments from tenants and customers, during 2009 so far we have had over 300 compliments in 2009.
What ever you want to tell us about our services, we want to hear about it....please click on 'Tell us something' at the top of the page.
If you would rather speak to us you can call us on 0845 129 8075, click on contact us for all our text numbers and office locations.
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Our Performance
We have seen performance improvements across a number of key areas including our repairs service, homelessness prevention and a significant increase in levels of satisfaction across the neighbourhoods we manage.
Our Service Standards
Our Customer Care Standards tell you how you can expect to be treated by us and how long you will have to wait if you contact us in person, by telephone, letter or e-mail.
Also In This Section
- Carelink
- Choose How To Get Involved
- Customer Care
- Expenses
- Health and Safety
- Peak Performers
- Tenant Community Awards
- Tenant Community Fund
- Tenant Compact
- Tenants Forum
- Training
- Young People
