Tenant Involvement and consultation
We believe that tenant consultation and involvement in our services is extremely important. Your input is vital in making our services as effective as possible. It is your right to be able to get involved and have your say in decisions that affect your home and community. We are committed to providing you with information on all aspects of our services and giving you the opportunity to express your views and opinions.
The Tenants’ Compact
This is an agreement between all our tenants and us. It aims to ensure that all tenants have the chance to influence how their homes and communities are managed. The agreement says how we will consult you, keep you informed and involve you in decisions that directly affect your home and community.
Tenant and Leaseholder Compact
If you would like to get involved in any of the ways that follow, contact the Tenant Involvement Co-ordinator on 0845 129 8075 ext 3817, fill in the online form here or email gettinginvolved@hpch.co.uk
Ways to have your say
Service standards
How can you have your say?
We offer a number of ways to allow you to have your say in the way the Housing Services is run. You can get involved as much or as little as you like.
Area Panels
There are area panels across the Borough. Each panel is made up of tenants, and attended by local councillors and High Peak Community Housing Staff. The panels meet regularly to discuss a wide range of local housing issues and problems. They also discuss how money should be spent in their area.
Dates for Area Panel meetings
Minutes of Area Panel meetings
Borough-wide Tenants and Leaseholders Forum
Representatives from each area panel attend the Tenants Forum. The Forum meets every 2 months and considers changes in service and policies that are to be recommended to the High Peak Community Housing Board. Tenant Representatives pass on views and comments of the area panels to the Forum in order to influence decisions.
Who are the Tenant Forum members?
Dates of Forum meetings
Minutes of Tenant Forum meetings
Tenant Board Members
Five of the 15-member Board of Management are tenants. These tenant board members also attend the Forum meetings and are able to represent the views of the tenants when taking decisions at Board Meetings.
Who are the Tenant Board members?
Dates of Board Meetings
Minutes of the Board Meetings
Tenant Conference
We hold tenant conferences from time to time, and all the tenants are invited to come along. At the conference we provide an update on whats going on, and out priorities for the coming year. You can attend our workshops and visit stalls telling you about our services and those of other organisations.
Local Action Groups
We are in the process of establishing Local Action Groups (LAG) in all our neighbourhoods. These will involve local tenants and residents and High Peak Community Housing working in partnership to develop solutions to local issues. Getting involved with the LAG for your area will be very easy with a wide variety of methods being used to canvass your views such as E-Mail, Text Messaging, Face to Face, Interviews etc.
Tenants Survey
We will carry out regular surveys to find out your views and give you the opportunity to comment. We also send out satisfaction slips with every repair receipt to find out what you think of our repairs service.
Key Players Panel
The key players panel is made up of several hundred tenants who have said they are willing to take part in consultation activities. Members are chosen at random and asked to come to meetings or take part in workshops or surveys.
Single Issue Panels
We also run a number of panels for tenants to give us their views and feedback on different subjects, for example on the following:
The News, Views and Reviews Team – review our newsletter, publications, website, etc
Consumer Panel - reviews customer feedback from surveys and comments forms and suggests ways to improve services.
Grounds Maintenance Monitoring Panel – monitors how well the communal grassed areas and landscaped areas are being maintained.
One Voice Panel – the one voice panel is for all tenants in sheltered accommodation. It meets quarterly at different sheltered sites and considers issues of common interest.
Disability Panel – the Disability Panel is made up of tenants with disabilities. Individual members take part in consultation exercises to ensure that the views and needs of disabled tenants are addressed. All panel members are invited to meetings twice a year.
Expenses and Attendance Allowances
We will reimburse any travel and care costs you may have to pay out in order to attend Panel or Forum meetings. Tenants who attend meetings will also be paid Attendance Allowance.
How will we keep you informed?
We will keep you informed of what is going on and ask for your opinions through newsletters, surveys, public meetings and letters. We will also publish information about our performance on a regular basis.
Tenants’ Newsletters
You will receive a free copy of our Tenants’ Newsletter, called ‘Peak Performance’, 3 times per year. It contains local news, information on our services and up-dates on any changes that are taking place.
Latest Peak Performance newsletter
Fill in a comment form to let us know what you think of Peak Performance.
Service Standards – Tenant Involvement and Consultation
We will…
- Actively support tenant and resident groups
- Encourage and support you to take part in a way that suits your circumstances and priorities
- Take active steps to find out issues that concern you
- Consult you on all proposed changes in policy and service provision via regular newsletters, surveys or meetings
- Consult you individually if we propose to make changes to your home or tenancy agreement
- Listen to any ideas, suggestions and comments that you may have
- Carry out regular surveys to find out your views and give you the opportunity to comment
You can…
- Get involved as much or as little as you like
- Join an existing residents’ association or set up one of your own
- Help us find out your views and issues that are important to you by returning any surveys or satisfaction forms that are sent to you.
Tenants’ and Residents’ Associations
We actively encourage and support new and existing Tenants’ and Residents’ Associations already exist in the Gamesley and Fairfield areas of the Borough. We work closely with these projects such as community safety and healthy living.
Gamesley Residents Association
30 Winster Mews, Gamesley, Glossop – 01457 857770
Email: general@gamesley.org.uk
www.gamesley.org.uk/
Residents of Fairfield Association
133 Victoria Park Road, Fairfield, Buxton – 01298 73904 or 01298 73924
Email: ROFAfairfield@aol.com
Becoming Involved
If you are interested in becoming involved in any of the above, contact the Tenant Involvement Co-ordinator on 0845 129 8075 extension 3817 or send an email to getinvolved@hpch.co.uk
TPAS (Tenant Participation Advisory Service)
TPAS Ltd
5th Floor
Trafford House
Chester Road
Manchester
M32 0RS
Freephone enquiry line for all tenants: 0500 844111
Tel: 0161 868 3500
Fax: 0161 877 6256
Email: info@tpas.org.uk
Website - www.tpas.org.uk/
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